Direct Access to the
Systems Team.
Support on HarlemLabs.tech is not a ticketing queue with automated replies. It's direct access to the people who built your systems — for implementation questions, follow-up advisory, and issue resolution.
Types of support available
Implementation Support
Running into friction deploying a system or workflow? Submit a support request with context and your engagement lead will respond with a solution, not just a suggestion.
Follow-Up Advisory
Strategic questions that arise after an engagement milestone. Submit async or request a focused 30-minute call to work through a specific decision or transition.
System Revision Requests
Feedback on a deliverable, request to adjust a blueprint, or a minor refinement to an automation — scoped and addressed within the engagement terms.
Escalation & Urgent Issues
For time-sensitive situations — a broken automation, a blocked decision, or a live deployment issue. Flag via direct email for priority handling.
Need something right now?
Reach out directly for anything time-sensitive.
Common questions
How do I submit a support request?
During your engagement, you can submit requests directly through your Workspace communication thread or by emailing waziri@harlemlabs.com with "Support:" in the subject line.
What is included in my engagement support?
Active engagements include implementation support and follow-up advisory within the agreed scope. Support availability and response times are defined in your engagement terms.
Can I extend support after my engagement ends?
Yes. Harlem Labs offers retainer arrangements for clients who need ongoing advisory access, system maintenance, or expanded support after initial engagement completion.
What happens if I find an issue with a delivered system?
Submit a system revision request. If the issue falls within engagement scope, it will be addressed without additional cost. Expansions or new requests may be scoped separately.